S H I P P I N G
If you live in portland, or are in the area, you are more than welcome schedule a studio appointment to buy directly from our stock of bags and accessories
to set up an appointment, contact us via our contact page or email us at xobruno @ gmail . com
EVERY ITEM IS HANDMADE TO ORDER RIGHT HERE IN OUR PORTLAND STUDIO!
All orders are insured and shipped USPS Priority mail in approx. 5 - 10 week days.
(unless noted otherwise)
shipping and handling based on percentage of total amount purchased.
After you purchase an item, you will immediately get a confirmation email. Please save that for your records.
As soon as we finish making your item, you will receive an email to notify you that your order has been shipped which will also contain tracking information for your package.
international / rates:
international orders are shipped usps global priority.
canada & mexico: additional $10
rest of the world: additional $16
this will be added to your payment through paypal.
R E T U R N P O L I C Y
Because we handmake every item to order, we can not offer refunds. However, if you receive your bag and are not happy with it, you can return it for in-store credit so long as you notify us within 7 days of receiving your order. Please make sure not to remove the tag.
If an item is damaged, defective or an incorrect order, please contact us via email within 7 days of receiving item. Upon receipt of your order (unused, with tag) we will send a replacement. you will not be charged s+h.
Get on our mailing list for secret coupon codes and the occasional email about new items!
P R I V A C Y P O L I C Y
xobruno will never sell, loan, rent or distribute any personal information to third parties under any circumstance. the information we collect is used solely to process your order or to let you know about new items, sales or discounts. we are committed to protecting your privacy!
W H O L E S A L E
any store interested in carrying xobruno items or receiving a wholesale price list should send an email with the name of your store, description of store and web address, location, and contact information.
C A R E & M A I N T E N A N C E
WAX INFUSED CANVAS: The best way to clean the bags and not harm the water repellent finish is to sponge them off using just water. If more cleaning is needed, hand washing using a brush with mild soap and hanging the bag to dry.
**Do not wash in washing machine or dry clean** If the bags are washed and dried in a machine they will shrink and lose some of the water repellency and their appearance will be changed. Dry cleaning will harm the water repellent finish.
LEATHER: simple soap and water. Air dry. I like to use BLACKROCK Leather ''N' Rich to clean, soften and preserve the leather over time. Apply with a soft cotton cloth and wipe off with a separate cotton cloth.
WOOL: Mild soap and water applied with a clean cotton cloth. Air dry.